Team Introduction
Experienced professional team to provide you with quality service
Core teamA professional team escorts you throughout the process to provide all-round support for your import business in China
ジョHead Of IT DivisionHe is in charge of the IT department and is responsible for all related work related to the construction and maintenance of our website. We are committed to building a system that customers can use with peace of mind, and we improve and update it daily.
リンGeneral Manager Of OEM/ODMResponsible for all operations related to OEM/ODM from finding factories, arranging samples to delivery management. In order to polish our products into finished products that satisfy our customers, we also actively participate in quality management and proposals for improvement plans.
リュウHead Of Photography EditorResponsible for taking and editing photos posted on product detail pages, including Amazon's own images. Check whether the image meets the image requirements set by Amazon or Rakuten and carefully produce it.
コウHead Of Quality Management DivisionTogether with more than 30 inspectors on multiple inspection lines, inspections are carried out according to strict standards for the Japanese market. In order to prevent defective products from being shipped, we always work with the utmost care.
FuHead Of The Procurement SectionHe is responsible for all procurement-related operations, from store negotiations before purchasing to delivery management before goods are put into storage. At the same time, we are committed to selecting higher quality suppliers and adhering to the pursuit of quality.
イシムラCustomer Service CenterWe will patiently answer questions about whether the items you wish to purchase can be shipped overseas, and how much international shipping and handling fees are. We will put ourselves in the customers' position and propose cost control plans.
リHead Of The Business DivisionResponsible for the overall management of the Business Division and all business related to customer support. If you have any things you don't understand, are upset, or have difficulty communicating directly to the person in charge, please feel free to let us know.
タナカHead of the Operation and Management DepartmentProvide daily support for employees in various departments to carry out their work efficiently. At the same time, it actively participates in new products and business support, and is always exploring better methods for staffing and division of work in various departments.
Team advantagesProfessional, efficient and reliable service team to escort your business
Professional division of laborThe 8 core departments work together, from procurement, quality control, logistics to customer service, and each link is responsible for a professional team to ensure service quality Strict quality control30+ professional inspectors carry out inspections in accordance with the strict standards of the Japanese market, and the defective product rate is controlled at the lowest level in the industry Efficient responseThe customer service center is online 24 hours a day, responds quickly within 2 hours, and the dedicated person in charge follows up the whole process, with zero obstacles to communication System supportThe IT team independently develops a local language system, which is optimized and updated daily, allowing you to easily complete all operations in your native language Resource integrationThe business department has been deeply involved for many years, integrating high-quality suppliers and logistics resources to provide you with the most cost-effective procurement solutions Continuous improvementThe operation and management department continues to explore better working methods to continuously improve service quality and customer satisfaction Team strength dataSpeak with data and prove with strength
Service commitment
Quick responseRespond to your inquiry within 2 hours Quality assuranceStrict quality inspection, the lowest defective product rate Transparent quotesNo hidden fees, clearly marked prices Track the whole processA dedicated person is responsible for updating the progress in real time Join our team
We are looking for talented and passionate individuals to join us