Registration & Activation

Q: What information is required to register a Bee Source account?

A: Registration only requires a corporate email address, a login password, and basic company information (company name, country/region). For large transactions or credit term applications, the platform may request a business license or company registration documents for identity verification.

Q: What if I don't receive the verification email after registration?

A: Please first check your spam/junk mail folder. Some corporate email systems may misidentify platform emails as spam. We recommend adding contact@beesrc.com to your email whitelist. If you still haven't received it, please contact online customer service. They will resend the verification email within 5 minutes or manually activate your account.

Q: Can one company register multiple accounts?

A: In principle, each company corresponds to one master account. If you have multiple procurement departments requiring independent management, you can apply to activate sub-account functionality, where the master account controls permissions and spending limits. Please contact your dedicated customer service representative for specific activation options.

Login & Password

Q: What if I forget my login password?

A: Click "Forgot Password" on the login page, enter your registered email address, and the system will send a password reset link to that email. Click the link to set a new password (8-20 characters, including both letters and numbers). If the email address is no longer accessible, please contact contact@beesrc.com with identity proof (company name + contact person name + ID card/passport) for manual account recovery.

Q: What if my account is locked when trying to log in?

A: After five consecutive incorrect password attempts, the account will be temporarily locked for 30 minutes. You cannot log in during this period. The system will automatically unlock the account after 30 minutes. If you need immediate access, please contact online customer service, who can unlock it for you right away.

Q: How do I change my login password?

A: After logging in, go to "Account Settings" → "Security Settings" → "Change Password", enter your current password and new password to complete the change. We recommend changing your password every 90 days and avoiding using the same password as on other websites.

Account Security

Q: How do I enable two-factor authentication (2FA)?

A: After logging in, go to "Account Settings" → "Security Settings" → "Two-Factor Authentication", scan the QR code to bind Google Authenticator or Authy. Each login will then require a dynamic verification code in addition to your password, significantly enhancing account security. We strongly recommend that all management-level accounts enable two-factor authentication.

Q: What if my account is stolen?

A: Immediately contact Bee Source customer service (contact@beesrc.com or online customer service), provide your account registration information and identity proof, and request account freezing. Customer service will freeze the account within 1 hour. At the same time, we recommend checking recent orders for any irregularities and changing passwords for other websites associated with this account.